Lightning Talk: Challenges building a call center with 3rd party APIs

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Lightning Talk: Challenges building a call center with 3rd party APIs

Christian Sousa

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Lightning Talk: Challenges building a call center with 3rd party APIs

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Lightning Talk: Challenges building a call center with 3rd party APIs
Christian Sousa • Koto-ku, Tokyo, Japan • Lightning Talk

Date: May 31, 2013
Published: June 21, 2013
Announced: unknown

Even with the help of third party APIs (Twilio, Tropo, Adhersion, etc.) that provide telephony functionality, there are mayor design challenges involved when building a call center.

But thanks to the ruby community and the availability of incredible gems and libraries this task is now simple enough that just a few developers can build and replicate full feature telephony systems.

RubyKaigi 2013

Christian Sousa

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RubyKaigi 2013