Lightning Talk: Challenges building a call center with 3rd party APIs
Christian Sousa
• Koto-ku, Tokyo, Japan
•
Lightning Talk
Date: May 31, 2013
Published: June 21, 2013
Announced: unknown
Even with the help of third party APIs (Twilio, Tropo, Adhersion, etc.) that provide telephony functionality, there are mayor design challenges involved when building a call center.
But thanks to the ruby community and the availability of incredible gems and libraries this task is now simple enough that just a few developers can build and replicate full feature telephony systems.
RubyKaigi 2013